Show All Answers

1. How do I pay my bill?

Visit the "How to Pay Your Bill" page for a complete list of ways to pay your bill.

2. When is my bill due?

Bills are always due by 4 p.m. on the last business day of the month to avoid a late penalty.

3. Can I receive an electronic bill?

Yes! You can sign up for e-billing by submitting our Request for E-Billing form to our offices. 

4. Can I have my bill amount drafted automatically?

We offer bank drafts and credit card drafts. 

For bank drafts: We draft on or after the 28th but before the due date appearing on your utility bill. Bank drafts may be arranged through the Utility Billing department by submitting the Bank Draft Authorization form. 

For credit card drafts: You can also arrange your credit card drafts through the online payment portal.

5. Does the City provide trash cans for residents?

Residents will receive a poly cart provided by the residential garbage provider, GFL, ONLY if they sign up for poly cart service. To request poly cart service, please contact the Utility Billing Department. 

6. Do residents really receive free trash bags?

Yes! The City of Tomball offers residents two rolls of trash bags each year in January. Additional rolls are $12.00 per roll. 

7. Does the City's solid waste provider collect green waste?

Yes, GFL collects green waste. Tree limbs must be bundled and must not exceed four (4) feet in length, four (4) feet in height, and four (4) feet in width. Tree limbs larger than four (4) inches in diameter will not be collected.

8. When is the City's annual recycling event?

The City of Tomball Recycling Day is held in April, on or close to Earth Day, every year. 

9. How do I reserve a City park?

Information about Park Reservations is available on our Parks & Recreation page.

10. How do I report a street light outage?

Street light outages must be reported to CenterPoint. You can report an outage on their website.