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1. How do I contact the City Council?

Please use the “Contact” link above or call the information hotline at (281) 290-1000. Mail may be sent to Tomball City Hall, 401 Market Street, Tomball, TX 77375.

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1. What is natural gas?

Natural gas is a naturally occurring fuel extracted from within the earth, which is normally non-toxic, tasteless, colorless and odorless. It is not one gas but a mixture of various naturally –occurring gases which vary between wells. Natural gas is primarily methane but can also contain flammable gases such as propane, butane, carbon monoxide and hydrogen. Since natural gas is colorless and odorless in its natural state, it is mandatory by the Federal Government to use Marcaptan to make it readily detectable.

2. What is Mercaptan?

Natural gas in its natural state is colorless and odorless therefore Mercaptan is added to the natural gas to make it easier to detect a leak. Mercaptan contains sulfur and is harmless but does omit a pungent smell similar to rotten eggs. The kind we use blends well with natural gas and in a gaseous state has much of the same properties of natural gas therefore it will rise and dissipate.
Mercaptan is only used to ensure the safety of our customers and the community.

3. What should you do if there is a strong gas odor in the house?

Leave the house immediately
DO NOT make calls from your house. Phones are capable of producing a spark, which could start a fire or explosion. From a phone outside of your home please contact:
City of Tomball (normal business hours) - (281) 290-1400
Tomball Police Department (Nights, weekends or holidays) - (281) 351-5451
DO NOT light a match or other combustible material, DO NOT turn any switches on or off and DO NOT plug or unplug any electrical appliance. These activities can produce a spark that could start a fire or explosion.

4. What are the properties of natural gas?

Natural gas is Nontoxic - Natural gas contains no toxic poisonous ingredients that can be absorbed into the blood when inhaled.

Natural gas is lighter than air - If natural gas escapes into the atmosphere, it dissipates rapidly whereas a heavier-than-air gas, such as propane or gasoline, would settle and accumulate near the ground.

Natural gas is colorless - When mixed with the proper amount of air and ignited, invisible natural gas burns with a clean, blue flame. It is one of the cleanest burning fuels, producing primarily heat, carbon dioxide and water vapor.

Natural gas is odorless - When taken from the ground, natural gas is odorless. A harmless but pungent odor is added as a safety precaution. The odorant is so powerful you can smell even the smallest quantity of gas in the event of a leak.

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1. What positions are available?

The City of Tomball accepts applications for only those open positions listed on the City’s website. All available positions are advertised.

2. How do I apply?

. Click here for answers.

3. How do I know if I qualify for a position?

The qualifications for each position are listed in the Minimum Qualifications section of the job posting. Some positions allow for a substitution of additional work experience instead of the education requirement or vice versa. You must meet all of the qualifications of the position for which you are applying.

4. Does the City of Tomball maintain an application or resume bank?

No, the City of Tomball does not maintain an application bank. However, applications are kept on file for one year. The hiring departments contact applicants for the positions as needed.

5. What happens after I submit my application?

After your application is submitted, it is entered into a tracking system and sorted by hiring department. The hiring supervisor reviews all applications and then selects qualified applicants for interviews.

The application review process takes at least 2 to 3 weeks after the position has closed. Applications for positions listed as “until filled” are reviewed by the hiring department at their discretion.

If you have been selected for an interview, the department will call you to schedule an interview. After interviews are conducted, a top candidate is identified. The HR Department conducts a background check. The hiring department contacts the top candidate to make a job offer.

6. Can I inquire about the status of my application?

Yes, you may call the Human Resources office at 281-290-1018 or 281-290-1001, and we can tell you what day your application was sent to the requested department and whether or not the position has been filled.

7. What is my effective date of insurance coverage should I become employed with the City of Tomball?

The effective date of insurance for regular, full time employees is the 1st of the month following date of hire.

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. How do I know if I have a warrant?

You may contact the Tomball Municipal Court at (281) 351-7894 or the police department (281) 351-5451. You can view your violations through our website. Warrants cannot be paid online, but you can view your current and past violations.

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1. Who do I call if I have questions about my City utility (water, sewer, gas and garbage) bill?

Please call the City of Tomball Utility billing at (281) 290-1400 or visit the main office at 501 James St., Tomball, TX 77375.

2. Does the City of Tomball have a place to dispose of household hazardous waste?

No, the City of Tomball does not have a facility for disposal of hazardous waste. A helpful link to visit is: www.earth911.com

3. How do I report a streetlight that is out or never turns off?

The City of Tomball will report it to Centerpoint for you. Please have the pole number, and/or the nearest address available.

4. How do I report a pothole?

Please call (281)290-1400. Please provide your name, address and daytime telephone number.

5. When is my street swept?

Please call (281)290-1400. Please provide your name, address and daytime telephone number.

6. How do I report a raised sidewalk, curb, etc.?

Please call (281)290-1400. Please provide the address, nearest cross street, your name and daytime telephone number.

7. How do I report a traffic signal problem/issue?

The City of Tomball does not repair/maintain traffic signals. The Texas Department of Transportation and Harris County Precinct 4 processes all repair requests on traffic signals. Please call (281)290-1400 and the City of Tomball will report the issue for you.

8. How do I request tree trimming/pruning, report a fallen tree or limb, or report a leaning tree?

Please call (281)290-1400. You will need to provide the address, nearest cross street, your name and daytime telephone number. This service is only provided if the tree is not on private property.

9. There is a dead animal in the road, who do I call?

If the dead animal is on private property, it is the landowner’s responsibility.
If the dead animal is on public property, call (281)290-1400. When calling after regular business hours, please call the Tomball Police Department’s non-emergency number at (281)351-5451 so that a call duty technician can be dispatched to your location.

10. Can I reserve a City Park for a party?

Yes. Please call (281)290-1400. Scheduling of the park pavilions is done on a “first come first served basis”. Please call to check for availability. For more information about City Parks and facilities, please visit: ADD LINK

11. Does the City of Tomball provide fluoridated water?

Yes, the City does provide fluoridated water.

12. My water pressure is low/fluctuating. How do I get it checked?

Please call (281)290-1400 for service. Please provide your name, address and daytime telephone number.

13. I need to have my water shut off to make repairs. Who do I call?

Please call (281)290-1400. Please provide your name, address and daytime telephone number. When calling after regular business hours, please call the Tomball Police Department’s non-emergency number at (281)351-5451 so that a call duty technician can be dispatched to your location.

14. If I have a Tomball address does that mean that I live within the city limits of Tomball?

No. If you pay a utility bill to the City of Tomball then you live within the city limits and are considered a City of Tomball resident. However, residents of Boudreaux Estates and Hoffman Estates are served by the City of Tomball public water system, but are not considered Tomball residents, because they are located outside the Tomball corporate city limits.